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About Us[Back]

What is an Ice Print™?

Be it the warmth of the sun, a glow from a table lamp, or the flickering of a candle, an Ice Print™ is your beautiful digital photo infused onto glass. It is designed capture and take advantage of natural backlight––– illuminating the beauty and color of the polished glass photograph. Our exclusive process at a molecular level captures and separates light into the full spectrum creating a high-resolution portrait, rich in color, which seems to radiate from within. Ice Prints™ make the perfect photo gift or award piece! create beautiful works of art Ice Prints is a family-owned company that has over 25 years of experience in etched and sublimated personalization. is a new website that allows its customers to easily create personalized gifts for their friends and loved ones for any occasion! It allows the user to easily upload digital images through the wizard and upon ordering our facility located in the Midwest will manufacture and send to the recipient within 3 days. strives to make the process of ordering customized gifts as easy as possible. If you have any questions about placing an order, please feel free to e-mail us at

Thank you for visiting, we look forward to the opportunity to assist you in making gifts that will be cherished for a lifetime!

Shipping Information and Rates[Back]

Standard Shipping:

Orders are shipped M-F, via USPS Priority Mail, First Class Mail or UPS, which generally arrives within 3-5 business days AFTER the item is shipped. Please allow 3 business days to produce.

Express Shipping:

Express Shipping is available on most items shipping within the contiguous 48 States, and will be displayed on the item page as well as your checkout page as Express Shipping Available. If your item is available for Express, you will have the option to upgrade to that production and shipping method at the checkout page. Your order will be prioritized and shipped Mon-Fri via your choice of UPS 2-Day Air, UPS Next-Day Air or UPS Saturday Delivery. The Saturday Delivery shipping method is only available on Thursdays with the Express Shipping option. Please allow in-house production time of 4 business days in addition to the actual shipping time. If an Express shipping method is selected, the exact delivery date will be confirmed and provided on our checkout page. Sunday shipping or delivery is not available. If all items on your order are not available for Express, you will receive multiple shipments. However, we bill our customers only one Express or Standard Shipping charge per order regardless of the number of items! Items cannot be express delivered unless the Express option is listed for that item (Express Delivery is not available for shipments to Alaska, Hawaii, Puerto Rico, Military Bases and International destinations).

Over-sized Items:

Items exceeding either size or weight limitations can only be shipped within the contiguous 48 states. This restriction includes shipments to Alaska, Hawaii, Puerto Rico, military bases and all international destinations. Please remove this item from your cart to continue. We appreciate your business and apologize for the inconvenience.

International Shipping: offers service all over the world to where UPS ships. Orders to these locations are shipped UPS Worldwide Expedited Service and are usually delivered in 3-5 days. We also provide service to APO and FPO locations as well as Guam and the U.S. Virgin Islands. Packages to these destinations are shipped United States Postal Service and are usually delivered in 5-7 days.

Guarantee and Return Policy[Back] holds our final products to the highest of standards. We inspect every product before it is shipped out to you or your loved one. guarantees that all our products will arrive to their destination free of manufacturing errors or defects. If you find that a defect or manufacturing error is present with your order. You may return it with its original packaging, and we will quickly replace the defective item(s). Returns must be made within 30 days of receipt of the product.

In order to ensure that you receive a product that fulfills your expectations, please double check your personalization before you submit your order.

If you have any questions, please E-mail IcePrints at

Frequently Asked Questions[Back]

What forms of payment do you accept?

We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal.

Can I cancel or change my order?

We try to have your order placed into production within 24 hours of receipt of the order. If you notice an error with your order after you have submitted it, please call us within 24 hours and we will make every attempt to adjust it. However, we cannot guarantee that we will be able to make a change as it may already be in production.

In order to avoid this situation, please double-check your personalization before you submit the order.

How do I know if you have received my order?

Once we have submitted your order we will send you a confirmation e-mail to say we have received it. We will also send you an e-mail when your order has shipped with a tracking number so you can track the shipment online.

What should I do if I am not satisfied with my order?

We guarantee that every one of our orders will arrive free or manufacturing errors or defects. If you find that your order has a manufacturing error, please call or E-mail at We will quickly replace the defective item. Unfortunately, due to the nature of personalized gifts, we cannot offer a return policy on personalized products if they are free from manufacturing error or defect. Use at least 300 dpi resolution for the best results.

What shipping methods are available for my order?

For information on shipping and handling methods, please refer to the “Shipping Information and Rates”.

Ice Prints Privacy Policy[Back] has created this Privacy Policy in order to demonstrate our firm commitment to protecting the privacy of our visitors and registered users/members. This Privacy Policy governs Ice Prints’s information gathering, use and dissemination practices through the website: ("Website"), as well as any affiliated websites. does not rent, sell, or otherwise provide your personally identifiable information for third-party marketing or solicitation purposes.

What Information Does collect?

As detailed below, collects certain information from visitors and registered users of the Website.

The Website uses personalization and order forms for customers to request products and services. During personalization/order submission and fulfillment, collects the customer's personally identifiable and financial information, i.e. names, addresses, phone numbers, email addresses, credit card numbers, PayPal information, etc. Additional information may be collected if you choose to (1) join our email list; (2) register and create an account.

Like most Internet retailers, collects some computer information to enhance its product/service offerings and personally tailored marketing, such as computer configuration; Internet Protocol address; the URL of the website that sent you to Ice Print’s Website; the URL of the website that you went to after leaving Ice Print’s Website; and/or search terms that directed you to our Website. In addition, when you visit our website or one of our business partners' websites, a "cookie" may be placed on your computer that collects information to enhance and personalize Ice Print’s offerings and promotions. In addition, Iceprints may receive information about you from other sources and add it to its database.

Is this information shared? is not in the business of selling personal information and does not rent, sell, or otherwise provide your information for third-party marketing or solicitation purposes. Customer reviews may be published on the Website, viewable by both registered users and visitors and are subject to the Customer Review Posting Policy & Agreement. may also collect, share, sell and use information in aggregate form, but such information will not include personal information. Last, may need to disclose certain information to government or law enforcement authorities as required by law. Under such circumstances, we will disclose the information upon a good faith belief that is necessary to comply with the order, request, form of legal process, or otherwise defend or exercise’s rights.

How is my information protected?

Our website operates with a Secure Sockets Layer (SSL) certificate provided by Verisign, an industry leader in online security. The information exchanged during checkout is encrypted using this SSL protocol. To review details of our relationship with Verisign, click here.

Your (Your account(s) is password protected. You are responsible for protecting the security of your login information, and cannot protect or secure any information that you send to other users of the Website. Please note that links to third-party websites are not governed by this Privacy Policy, and their practices may differ from those stated in this Privacy Policy. does not endorse, sponsor or represent these third-party websites. It is your sole responsibility to review and understand the privacy policies of these third-parties before submitting any personal information.

How can I update my personal information?

All registered users can access their profile by visiting My Account, and edit their profile at any time.

Will this Privacy Policy be Updated?

(Ice Prints) reserves the right to update, modify or alter this Privacy Policy at any time without prior notice. If the Privacy Policy is changed, we will place a notice on the home page and alter the terms in this Privacy Policy indicating the Privacy Policy has changed. In addition, we may send a notice to the email address provided during the registration process. It is your responsibility to review the Privacy Policy regularly to be familiar with its terms.

Contacting IcePrints:

If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, please contact: